Posts Tagged ‘psr.exe’

Problem Steps Recorder

The Problem Steps Recording is a convenient tool which unfortunately not so many users know about! Whether you are an end user and need support or you are a technical support representative assisting non technical computer users, this tool can become very handy! You can use Problem Steps Recorder (PSR) to automatically capture the steps a user takes on a computer including screenshots during each click, comments and system information.  After the user has performed all steps leading to the problem, he/she can save the recorded session and send it to a support professional.

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Be the first to comment - What do you think?  Posted by George - January 12, 2011 at 4:55 am

Categories: Troubleshooting, Utilities   Tags: , , , , ,